General Information


First Time Purchasers

Placing your order with Vision Living is easy.

Just browse our website to find products you like, and click the 'Add to Cart' button for each.

When you're ready to submit your order, go to the Shopping Cart page and click the Checkout button.

During the checkout process, you'll need to enter your email address, contact information, billing and shipping addresses, then choose delivery and payment details and you're done!

You will receive an order confirmation and your tax invoice by email once you have completed your order. We'll also send you a shipping notification email when we have processed and dispatched your order.

If you have any questions about this process, please Contact us for information.


Does the item price include GST?

Yes, we include GST in the price for every item.


Processing and Viewing Your Orders

Your credit card is charged immediately upon receipt of your order and we will process and dispatch your order as soon as stock becomes available.

You will always receive a email confirming that your order has been received by Vision Living showing the items you have ordered together with pricing and a order number reference for your information.

To view your pending or shipped orders, simply Log In to our site and proceed to your Account page where you can view all your orders and personal details.


Email Enquiries

We endeavour to respond to all emails within 2 working days. If you haven't received a response within this timeframe, please try again or call us on 1300 721 480.


Policies


Free Installation

Did you know that Vision Living offers a range of affordable installation services for your home or office? Visit our Services page for more information about our Audio Visual, Home Cinema, Multiroom Audio, Home Automation solutions and Structured Cabling.

Where indicated, a product may include free installation. Terms and conditions for this offer are as follows:

  • The installation site must be located within the Adelaide metropolitan area
  • Installation fees are waived only for this promotion and the product in question. Additional fees will apply for supply of cables, accessories and installation of other products and services
  • The free installation offer only applies to a single site
  • Installation to be performed during business hours Monday to Friday.
For more information, please contact our friendly customer service staff on 1300 721 480 or email .

Free Delivery Policy

Vision Living offers free delivery on many of our products. Where available, the free delivery will be listed on the product page.

Your order must also meet the following conditions:

  • The delivery address must be to an Australian metropolitan area
  • The delivery address must not be a PO Box
  • The product must be available and orderable on our secure online shop
If you have any questions regarding our Free Delivery policy, please call us on 1300 721 480 or email us on .

Best Price Guarantee

Below are the conditions that must be met to qualify for our Best Price Guarantee.

  • The product must be actively advertised within Australia.
  • The product must be from an authorized dealer.
  • The product must not be offered below our cost price.
  • The product must be an item we stock and sell.
  • We are not obligated to match or beat any other offers, including (but not limited to) free delivery, extended warranties, buy one get one free etc.
To make an enquiry about our price matching policy, please call us on 1300 721 480 or email .

Terms and Conditions

Please refer to our Terms of Use page.


Privacy Policy

Please refer to our Privacy Policy page.


Cancellations Policy

Please refer to section 4 of our Terms of Use page.


Returns Policy

Please refer to section 6 of our Terms of Use.


Shipping


Australian delivery

Vision Living ships all orders via courier, often at no additional charge.

Shipping prices are displayed on each product page and throughout our checkout system. In addition, we've highlighted products that don't incur an additional delivery fee by displaying a 'Free Shipping' badge visible when viewing the product.


Estimated Australian delivery times

Vision Living will despatch your order as soon as stock is available. Our availability guide on each product page serves as a guideline as to how soon you can expect to have your order despatched.

Delivery times are usually 1-2 business days after despatch if you live in the metropolitan area of a capital city. If you live in a more remote location, please allow up to 7 days for delivery.


International delivery

We regret to advise that we do not currently ship outside of Australia.


Payment & Security


When do you charge my credit card?

Vision Living charges your credit card when your order is placed. We find that this approach reduces the chance of a declined payment due to lack of funds or expiry date and allows us to expedite delivery of your order.


Cookies

The Vision Living website utilises and stores cookies on your computer to record information that is vital for our online shopping process. Cookies are used for this purpose only and are in no way a detriment to your computer, security or online shopping experience.


Security and Credit Card Processing

Vision Living uses the eWAY Payment Gateway for its online credit card transactions. eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet.

  • No credit card information is stored on our servers.
  • All online credit card transactions performed on this site using the eWAY gateway are secured payments.
  • Payments are fully automated with an immediate response.
  • Your complete credit card number cannot be viewed by Vision Living or any outside party.
  • All transactions are performed under 256 Bit SSL Certificate.
  • All transaction data is encrypted for storage within eWAYs bank-grade data centre, further protecting your credit card data.
  • eWAY is an authorised third party processor for all the major Australian banks.
  • eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by Vision Living.

For more information about eWAY and online credit card payments, please visit www.eWAY.com.au

To help safeguard ourselves and our customers against any inappropriate use of credit cards, customers may be asked for credit card verification.  In these instances you will be contacted via email by one of our customer service team. 


What Credit Cards do we accept?

All major credit cards including Visa, Visa Debit, MasterCard. We regret to advise we do not accept Visa Electron, Switch, Diners Club, American Express or Debit Cards.